Frequently Asked Questions
Navitas Credit Corp - 0% Interest for 12, 18, or 24 Months
- Minimum Credit Score: 700
- Credit Pull: Soft
- Loan Type: Business
- How It Works: Apply here and if you are approved, when discussing options with our Navitas representative, ask for the 0% financing options. They will reach out to us for authorization of the invoice and we will approve up to the maximum of 24 months.
- Please contact us if you apply with Navitas so that we can generate an invoice for them. We will manually move your order forward once financing is complete. Note that we cannot apply discounts to orders financed with this 0% interest program.
We are now offering Free Shipping for all orders of $50 or more shipping within the United States (all 50 states included), domestic ground shipping only.
For orders under $50, we offer flat rate shipping of $10.
Parts orders typically ship within 1-4 business days, but Albuquerque Coffee Equipment cannot guarantee a specific transit time and is not responsible for delays within the USPS or UPS carrier systems. Items shipped directly from our shop to Alaska, Hawaii, or US Territories may have longer delivery times.
Equipment may take longer to ship based on current stock availability and freight scheduling. Reach out to us through our Contact Form for further information.
We currently ship to all locations within the United States, including territories. Unfortunately, we are not able to ship internationally at this point.
Returns & Refunds
Returns must be requested within 30 days of the date of delivery. Albuquerque Coffee Equipment must receive returned items within 30 days of the return request.
Products must be unused and in the orginal packaging with all parts and accessories included.
Items must be returned in the same condition they were delivered.
If items are returned in a condition other than described, we reserve the right to charge a 10% restocking fee and/or refuse the return.
Shipping fees are non-refundable.
To request a return or refund:
- Contact us at email@example.com and let us know the reason for the return or refund.
- Choose your shipping method:
• Prepaid Label: We'll provide a prepaid shipping label and RMA. Please note, a $10 shipping charge (per label) will be deducted from your refund.
• Choose Your Own Carrier: We'll provide you with an RMA number and return address so you can ship with the service of your choosing.
- Send your item back.
- Once we receive your return, your replacement item or refund will be processed within 7 business days.
Our primary form of communication is email. All order updates will be sent to the email address used when placing your order. Please ensure that your email address is correct when placing your order.
Order Information & Tracking
Once your order is placed, you will receive a link to your order status page by email. The order status page updates in real time as the status of the shipment changes.
Locating Your Order Number
Once your order is placed, you will receive an email with your order number.
Cancelling or Changing Your Order
Due to our electronic order processing, online orders can only be changed or cancelled within 30 minutes of placing the order. Please contact us immediately to cancel your order. We cannot guarantee that your order can be modified or cancelled. Additionally, we reserve the right to refuse or cancel any order.
Items Lost In Transit
Can't find your package? Missing packages are stressful, but we have some good news: most items turn up within six days. Look around your house or building in out-of-the-way spots, or try these suggestions.
Check that your shipping address is correct. Current shipping addresses are listed under “Shipping Address:” on your Order Confirmation email.
Check around your home or building, or with neighbors. Boxes may have been left at backdoors, hidden behind bushes, or at the address next door.
Give it six days. Sometimes carriers incorrectly scan packages that are still in transit. That means that your package could be marked as “Delivered” even though it’s still on its way to you. We completely understand the frustration! But your package is likely to show up within six days of a false scan.
Check your mailbox or anywhere else you receive mail. Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.
Check for a notice of attempted delivery. This notice will tell you the steps you should take to receive your package.
Contact the Carrier: Use your tracking number to start a claim with the carrier (FedEx, UPS, etc.).
For FedEx, submit a claim or call 1-800-463-3339.
For UPS, submit a claim or call 1-866-742-5877.
For USPS, submit a claim.
Tried everything? Contact us and we'll fix it.
Contacting Customer Service
Our Customer Service team is happy to assist with questions you have about our products and services. We are available Monday through Friday 8-4 pm MST.
You can reach us in these convenient ways:
Contact us by phone at 505-508-0681 to speak directly to one of our Customer Service representatives.
Send us an email to firstname.lastname@example.org. One of our Customer Service team members will get back in touch with you within 24 hours.
Fill out our contact form and we’ll get back in touch with you within 24 hours.
New Mexico sales tax is collected on all orders shipped to customers with a New Mexico shipping address.
All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover.
Shop Pay Installments by Affirm
Shop Pay offers you the option to pay in full at checkout, or to split your purchase into 4 equal installment payments. You can't adjust the number of installment payments or the price range available for Shop Pay Installments.
You have the option to pay for orders between $50 and $1,000 USD, including discounts, shipping and taxes, in 4 installments. To use Shop Pay Installments, your shipping address needs to be in the United States. Learn more here.
Alternative Payments (Check, Money Order, ACH, Wire Transfer)
We accept check, money order, ACH, and wire transfers for large dollar-value orders. The order will be placed on hold until payment has been received.
Once payment is cleared, the order will be released to process for shipment. Personal checks are processed on Mondays and Thursdays and will be held for 5 business days from when they are processed while they clear. A holding period is not required if a certified check is provided but will still be processed Mondays and Thursdays only. All other alternative payment orders will be released as soon as the payment is received, with a
minimum of 1 business day delay to receive payment.
Charges and Authorizations
Your card will be charged in full once your order is placed. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically
within 1-2 business days.
Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds in your bank account, which can result in overdraft fees. Albuquerque Coffee Equipment assumes no liability for fees in the event of such an overdraft.
Unfortunately, we are unable to hold or remove equipment from our website until it is paid in full.
At this point, we are unable to offer price matching. However, we're always happy to work within your budget on equipment and service needs.
Coupons & Promotional Codes
Any coupons or promotional codes must be applied in the cart before checking out. You can apply your coupon or promotional code in the "Discount Code" field on the right side of the cart, under the list of products being ordered. Make sure to hit the apply button to ensure that your coupon is applied. Once applied, you will see the price change in the cart.
Unless otherwise specified, coupons and promotional codes cannot be combined.
Albuquerque Coffee Equipment stands behind the products we sell and services that we offer, and we want to make sure your experience with us is exceptional. We offer a limited warranty on all of the equipment that we sell.
Please note, we sell commercial equipment only. This equipment is intended for professional use only and must be installed in locations where its use and maintenance is restricted to trained personnel. While the equipment is generally easy to use after installation, it must be installed by a certified technician with proper water filtration to validate the warranty.
Warranty length is as follows, unless otherwise specified:
- New Equipment: New equipment includes a 12-month parts warranty and 3-month labor warranty (unless otherwise specified).
- Refurbised Equipment: Refurbished and pre-owned equipment inclueds a 3-month parts and labor warranty (unless otherwise specified).
Albuquerque Coffee Equipment has a steady supply of pre-owned equipment that we refurbish and resell. Such equipment was either returned to the manufacturer or purchased secondhand from a working environment. Our in-house technicians take the machines apart, rebuild and replace parts as necessary, repair, test, and thoroughly clean the equipment. Refurbished equipment will not include the original manufacturer packaging and may not include non-essential manufacturer-provided accessories.
Note, because this equipment is pre-owned, there may be aesthetic or cosmetic blemishes that cannot be repaired during refurbishment. All equipment that we sell is 100% guaranteed.
The condition of each item is outlined in the individual product listing page. All pre-owned equipment is thoroughly tested and cleaned by an industry professional technician prior to being offered for sale. All equipment we sell is ready to install and use with a 30-day satisfaction guarantee.
Website content and information provided on this site is intended for your general knowledge only and is not a substitute for professional advice or service for your specific environment. Please contact us or consult a technician with any concerns you may have regarding a specific question or situation.